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Terms and conditions:
Welcome to PlasmaCar, store, created and developed by GRUPO RON 2005, S.L. Accessing to out store and and/or placing an order indicated that you agree with our conditions of use which you will see below.
Prices policy
“Always fair prices”We maintain an everyday savings pricing policy. We see what other stores do and we maintain competitive prices. To maintain a business like this one one has to be very well prepared, have stocks, a clear returns and shipment policy, and customer service.
It is inevitable to find competitors on the internet selling a product for more o less, but we are proud to be able to offer the best prices accompanied by the best possible service which we try to improve day by day, and if we make a mistake (which we hope happens as little as possible), we try to rectify and learn. We encourage our customers to try other sites, although we will always welcome you back to ours again and again.
VAT: please take note that all our products are shown with tax included.
Privacy policy
GWe guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This assures that your transactions are safe and your information cannot be used by anyone except the PlasmaCar store o to guarantee a good service.
What information we keep about you
If you have bought something from us we will have your e-mail, phone number, address and credit card details. If you decide to send items to a third-party (such as a friend or member of the family) we will have their name and address. This information is only used for shipment of the parcels, to contact them, or to send them the newsletter. You can opt-out of this at any time by using 'My Account'.
We also maintain an order history of your purchases. We also collect information of a general nature about how many 'hits' our website gets. And we monitor the site traffic to be able to improve our Web in the future. We don't track individual users pathways through the site. Our site also uses 'cookies'.
Cookies
Cookies are small amounts of data sent to your web browser by a webserver. They cannot harm your computer in any way as they are small text files with simple information in them. You can see them as small textfiles inside your 'Temporary Internet Files' folder in Windows or Mac. We don't use cookies on a personal level to track our clients behaviour.
You may experience problems with our site when you try to buy items. These are usually to do with how you have set up your security settings in your web browser.
If you have set your Security Settings in Internet Explorer to 'high' you have disabled cookies. Our site uses cookies to provide some features such as the “Shopping Cart” and “My Account”. Alternatively you can add our site to your list of trusted sites. Should you wish to turn off cookies in your browser, your browser's help menu should tell you how to do this, but this will affect some of the features of our site and your shopping experience.
If you are worried about anything to do with our site don’t hesitate to call us on +34 91 570 04 69, or send us an e-mail.
What we do with your information
In addition to processing your order, we also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or keep you informed about offers we think you might like based on your order history
If you don't want to receive these offers simply let us know by e-mail at info@miplasmacar.com.
Alternatively you can change newsletter settings from your 'My Account' page. Let us know if you no longer wish to receive our catalogues or newsletters.
We sometimes pass on your information to suppliers involved in the shipment process.
Texto legal
A efectos de lo dispuesto en la Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal, sus datos de carácter personal suministrados a través de este formulario van a ser incorporados a un fichero de datos responsabilidad de GRUPO RON 2005, S.L., domiciliado en C/ Odonell, 4, Planta 2, Pta. 4, 28009 Madrid y CIF nº B84270404 y serán utilizados para gestionar la reserva y adquisición de los productos, así como para remitirle información sobre los productos de GRUPO RON 2005, S.L. y ofertas comerciales de aquellas entidades con las que esta compañía llegue a acuerdos con tal fin, incluyendo el envío de comunicaciones comerciales por correo electrónico o cualquier otro medio de comunicación electrónica equivalente (como SMS). En caso de que no desee recibir información publicitaria, deberá ponerse en contacto con GRUPO RON 2005, S.L. en la dirección de email: info@miplasmacar.com
Estos datos se tratarán confidencialmente y de acuerdo con lo establecido en la Ley Orgánica 15/1999, de 13 de diciembre, de modo que los usuarios podrán consultar, acceder, rectificar y cancelar sus datos, así como ejercitar su derecho de oposición dirigiéndose a la dirección anteriormente indicada, o mediante el acceso online a su cuenta en la tienda.
Ayúdenos a mantener dichos datos actualizados comunicándonos cualquier modificación que se produzca en los mismos.
Returns and guarantees policy
No Quibbles GuaranteeOur "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you must return the product and it’s packaging to us unused and in its original condition within 7 days.
Returns
¿How do I return an item? Simply call us and one of our customer sservive team will give you with a Return Code that will enable us to process your return quickly and efficiently.
Faulty or defective items:
If you return an item because of an error on our part, or it is defective, we will happily send you a new one and pick up the defective item, but this must be done within 7 days of reception.
Change of heart:
Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. Please note that the costs of returning item(s) to us as a result of a change of heart must be borne by you. This must be done within 7 days of reception.
Perishable goods:
Goods returned to us because of a change of heart must be unused and in perfect, re-saleable condition (including product packaging, instructions, etc), otherwise we will not be able to refund you. Please note that the costs of returning item(s) to us as a result of a change of heart must be borne by you. This must be done within 7 days of reception.
Returning a gift:
We are happy to exchange products that have been sent as a gift, but it can only be changed by an item of the same value, or we can issue a gift voucher for the value of the item you are returning.
Items lost during shipment:
We cannot be held responsible for packages lost in transit: as you are responsible for returning the item(s) to us, we recommend sending the package by certified post with acknowledgement of receipt.
Returns and exchanges:
Returns or exchanges are processed within 7 working days of receipt of the returned items. Any refund will be made in the same form of payment that was used to make the initial purchase.
This warranty does not affect your statutory rights.
Complaints Procedure
The PlasmaCar store takes its relationships with customers very seriously, and we spend a great deal of effort ensuring that we keep you happy. We aim to reply to emails within one working day of receipt. If email is too impersonal, don’t hesitate to call us on +34 91 570 04 69, we will be happt to talk to you.
Refusal of transaction
We reserve the right to withdraw any products from this website at anytime and/or remove or edit any materials or content on this website.
